The healthcare administrator plays a critical role in providing patient-centered care in the digital age. Much like a tightrope walker, the health care administrator carefully balances the often-conflicting needs of patients, providers, support staff, and the organization as a whole. As administrators navigate each step forward, they need to remain mindful not to lean too far in any direction, lest they risk the careful balance required to achieve the well-being of all. Addressing the multiple and varied demands of today’s healthcare industry challenges health care administrators to find efficient and effective solutions that often rely on the increased use of technology (Kite B. In: Buchbinder S, Shanks N, Kite B, editors. Introduction to health care management (4th ed). Jones & Bartlett Learning; 2021). As such, the healthcare administrator plays a key role in balancing the complex relationship between technology, patient-centered care, and worker well-being, in order to create an efficient and effective organizational environment that supports optimal outcomes for both patients and staff. To this end, administrative strategies to consider in providing patient-centered care in the digital age include building a strong organizational culture, carefully designing the workplace and workflows, actively advocating for the appropriate use of technology, and proactively working to minimize the impact of the digital divide.

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Administrative Considerations in Providing Patient-Centered Care in the Digital Age

  • Marjorie Silverman

摘要

The healthcare administrator plays a critical role in providing patient-centered care in the digital age. Much like a tightrope walker, the health care administrator carefully balances the often-conflicting needs of patients, providers, support staff, and the organization as a whole. As administrators navigate each step forward, they need to remain mindful not to lean too far in any direction, lest they risk the careful balance required to achieve the well-being of all. Addressing the multiple and varied demands of today’s healthcare industry challenges health care administrators to find efficient and effective solutions that often rely on the increased use of technology (Kite B. In: Buchbinder S, Shanks N, Kite B, editors. Introduction to health care management (4th ed). Jones & Bartlett Learning; 2021). As such, the healthcare administrator plays a key role in balancing the complex relationship between technology, patient-centered care, and worker well-being, in order to create an efficient and effective organizational environment that supports optimal outcomes for both patients and staff. To this end, administrative strategies to consider in providing patient-centered care in the digital age include building a strong organizational culture, carefully designing the workplace and workflows, actively advocating for the appropriate use of technology, and proactively working to minimize the impact of the digital divide.