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Industry 4.0 is witnessing the emergence of new hybrid teams composed of human operators and intelligent, autonomous cyber-physical systems. Within these teams, new questions regarding cooperation arise, especially concerning human trust in the artificial agents able to provide recommendations based on data or processing capabilities that humans lack. This paper explores the issue of trust through two case studies, modelling the various layers of trust, examining their impact on the acceptance of recommendations, and investigating whether agent transparency affects trust (This paper is a modified version of [1] presented in the French-Speaking Conference CIGI.).

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Agent Transparency as a Mechanism of Trust Improvement Between Humans and Industry 4.0 Systems

  • 会议论文

  • 发表日期：

    2025年

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  • Loïck Simon,
  • Philippe Rauffet,
  • Clément Guérin

摘要

Industry 4.0 is witnessing the emergence of new hybrid teams composed of human operators and intelligent, autonomous cyber-physical systems. Within these teams, new questions regarding cooperation arise, especially concerning human trust in the artificial agents able to provide recommendations based on data or processing capabilities that humans lack. This paper explores the issue of trust through two case studies, modelling the various layers of trust, examining their impact on the acceptance of recommendations, and investigating whether agent transparency affects trust (This paper is a modified version of [1] presented in the French-Speaking Conference CIGI.).