MarketingEvaluating IMC activities increasingly rely on intelligenceIntelligence andExploring customer insights to design effective marketing mix plans. In today’ market, the dynamics are more complex and fast-moving than ever before. ConsumersComsumers have access to vast amounts of information and engage with brandsBrands across multiple channels. This complexity requires that companies orchestrate their marketing communicationsMarketing communications efforts effectively to ensure a consistent and compelling brandBrands message. Artificial intelligenceArtificial intelligence (AI) enhances the IMCIntegrated Marketing communications (IMC) capabilities by facilitating or reinforcing operations such as information acquisition, integrationIntegration, analysis, and interpretation. This chapter aims to explore of AIArtificial intelligence (AI)'s role in integrated marketing communications (IMCIntegrated Marketing communications (IMC)). First, it briefly examines the role of AIRole of AI in marketing. Second, it analyzes how AIArtificial intelligence (AI) is currently integrated or could potentially be integrated into the three phases of the integrated marketing communicationIntegrated Marketing communications (IMC) process (planningPlanning, implementation, and evaluation). Finally, the chapter addresses ethical considerationsEthical considerations associated with the use of AIUse of AI in marketing communicationsMarketing communications.

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AI-Driven Integrated Marketing Communications (IMC): Exploring the Role of AI in Planning, Executing, and Evaluating IMC

  • Flor Morton,
  • Teresa Treviño-Benavides

摘要

MarketingEvaluating IMC activities increasingly rely on intelligenceIntelligence andExploring customer insights to design effective marketing mix plans. In today’ market, the dynamics are more complex and fast-moving than ever before. ConsumersComsumers have access to vast amounts of information and engage with brandsBrands across multiple channels. This complexity requires that companies orchestrate their marketing communicationsMarketing communications efforts effectively to ensure a consistent and compelling brandBrands message. Artificial intelligenceArtificial intelligence (AI) enhances the IMCIntegrated Marketing communications (IMC) capabilities by facilitating or reinforcing operations such as information acquisition, integrationIntegration, analysis, and interpretation. This chapter aims to explore of AIArtificial intelligence (AI)'s role in integrated marketing communications (IMCIntegrated Marketing communications (IMC)). First, it briefly examines the role of AIRole of AI in marketing. Second, it analyzes how AIArtificial intelligence (AI) is currently integrated or could potentially be integrated into the three phases of the integrated marketing communicationIntegrated Marketing communications (IMC) process (planningPlanning, implementation, and evaluation). Finally, the chapter addresses ethical considerationsEthical considerations associated with the use of AIUse of AI in marketing communicationsMarketing communications.