This study introduces an AI-driven approach for real-time query management and FAQ(Frequently Asked Question) generation, addressing the challenges of scalability and immediate responsiveness in large-scale online learning environments. During live sessions, student queries are embedded and evaluated against the FAQ knowledge base using a dissimilarity metric. Queries exceeding a predefined dissimilarity threshold are escalated to instructors, while lower-dissimilarity queries are addressed by a Retrieval-Augmented Generation (RAG), optimized to ensure minimal latency and high accuracy in real-time responses. We build the RAG by embedding course material into a high-dimensional vector space, organizing it through topic clustering, and constructing an FAQ database pre-validated by instructors. The system achieves a notable answer relevancy score of 88.65% and a contextual precision score of 88.25% underscoring its balance of precision and adaptability.

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Real-Time Query Management with FAQ Generation for Large Scale Online Classes

  • Kamal Bijlani,
  • Sreya Sunil,
  • Navabhaarathi,
  • S. P. Saran Dharshan,
  • E. Vigneshwar,
  • A. Aadharsh Aadhithya

摘要

This study introduces an AI-driven approach for real-time query management and FAQ(Frequently Asked Question) generation, addressing the challenges of scalability and immediate responsiveness in large-scale online learning environments. During live sessions, student queries are embedded and evaluated against the FAQ knowledge base using a dissimilarity metric. Queries exceeding a predefined dissimilarity threshold are escalated to instructors, while lower-dissimilarity queries are addressed by a Retrieval-Augmented Generation (RAG), optimized to ensure minimal latency and high accuracy in real-time responses. We build the RAG by embedding course material into a high-dimensional vector space, organizing it through topic clustering, and constructing an FAQ database pre-validated by instructors. The system achieves a notable answer relevancy score of 88.65% and a contextual precision score of 88.25% underscoring its balance of precision and adaptability.