This paper explores the potential and limitations of process mining on the shop floor in the manufacturing industry. Despite its increasing popularity, the application of process mining in manufacturing remains under-explored. Through a combination of systematic literature review and interviews with 22 industry experts, academicians, shop floor workers, and production managers, we identify key areas where process mining can be leveraged on the shop floor. Our findings can be grouped into five dimensions: organizational management & human factors, data management & quality, digitalization & technology advancements, process efficiency & optimization, and production & supply chain complexity. The findings offer a comprehensive understanding of how process mining can be leveraged to improve manufacturing processes while also addressing the organizational and technical hurdles that may impede its adoption. This study contributes to the emerging field of process science by combining findings from the literature and collecting voices on and around the shop floor. The paper closes by proposing future research and practice by incorporating organizational and human insights from the shop floor.

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Leveraging Process Mining on the Shop Floor: An Exploratory Study

  • Felix Rothhagen,
  • Felix Kerst,
  • Eduard Kant Mandal,
  • Candan Çetin,
  • Carolin Ullrich

摘要

This paper explores the potential and limitations of process mining on the shop floor in the manufacturing industry. Despite its increasing popularity, the application of process mining in manufacturing remains under-explored. Through a combination of systematic literature review and interviews with 22 industry experts, academicians, shop floor workers, and production managers, we identify key areas where process mining can be leveraged on the shop floor. Our findings can be grouped into five dimensions: organizational management & human factors, data management & quality, digitalization & technology advancements, process efficiency & optimization, and production & supply chain complexity. The findings offer a comprehensive understanding of how process mining can be leveraged to improve manufacturing processes while also addressing the organizational and technical hurdles that may impede its adoption. This study contributes to the emerging field of process science by combining findings from the literature and collecting voices on and around the shop floor. The paper closes by proposing future research and practice by incorporating organizational and human insights from the shop floor.