The Main Elements of the Management Control System
摘要
In this chapter, we propose a new approach to management control that is tailored to the complexities of smart and sustainable firms. Building on a traditional model from the Italian literature, that identifies the key components of the management control system—organizational control structure, information-accounting structure, technical IT-structure and control process—we provide insights into how these elements evolve and interact in this new context. At the hearth of our model is an advanced information system supported by smart technologies. This system consolidates vast amounts of accounting and non-accounting data enabling real-time access to financial and nonfinancial information. Its adaptability to evolving information needs allows simultaneous measurement of economic, environmental and social performance, while facilitating resources and data sharing with stakeholders. The information system also influences the organizational structure, which becomes agile and adaptive, adjusting to real-time changes. Additionally, the control process is closely integrated with the organizational structure, shaping outcomes and guiding behaviour towards smart and sustainable goals. The chapter illustrates how this control framework can effectively guide smart and sustainable firms to achieve their goals, providing an intuitive approach that supports decision-making in a rapidly changing environment.