This chapter discusses automation in healthcare delivery services, including the use of artificial intelligence-driven healthcare solutions. Artificial intelligence and other underlying technological tools have evolved to provide more effective and efficient digital solutions in healthcare, such as virtual health assistants, which simulate human conversations and provide personalized responses based on user input. Similarly, we discussed AI-powered Virtual Health Assistants and how they are intended to assist healthcare professionals and patients in performing tasks such as accessing electronic health records, monitoring health conditions, delivering cognitive behaviour therapy for anxiety and depression, and so on. The fundamentals of virtual health assistants, their capabilities, the shift from virtual consultation to AI-enabled virtual health assistants, and the benefits and drawbacks of providing healthcare services were also examined.