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The hotel industry is witnessing a paradigm shift with the pervasive integration of Artificial Intelligence (AI) technologies. This paper delves into the burgeoning role of AI within the hotel industry, exploring its transformative impact on customer experiences, operational efficiency, and revenue management. The study investigates how AI-powered solutions such as chat bots, predictive analytics, and personalized recommendations are reshaping guest interactions and services. Additionally, it discusses the implementation of AI in optimizing pricing strategies, enhancing security, and automating routine processes, thereby revolutionizing the way hotels operate. Through a comprehensive analysis of current trends and applications, this paper provides a valuable insight into the future of hospitality, emphasizing AI’s pivotal role in shaping a more streamlined, personalized, and sustainable hotel industry.

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Transforming Hospitality Using Artificial Intelligence and Machine Learning in the Hotel Industry: An Extensive Literature Review

  • 会议论文

  • 发表日期：

    2025年

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  • N. Prakash,
  • B. Sonika,
  • V. Vigneshwar,
  • R. Mahendran,
  • P. Karthikeyan,
  • V. Vaishnavi

摘要

The hotel industry is witnessing a paradigm shift with the pervasive integration of Artificial Intelligence (AI) technologies. This paper delves into the burgeoning role of AI within the hotel industry, exploring its transformative impact on customer experiences, operational efficiency, and revenue management. The study investigates how AI-powered solutions such as chat bots, predictive analytics, and personalized recommendations are reshaping guest interactions and services. Additionally, it discusses the implementation of AI in optimizing pricing strategies, enhancing security, and automating routine processes, thereby revolutionizing the way hotels operate. Through a comprehensive analysis of current trends and applications, this paper provides a valuable insight into the future of hospitality, emphasizing AI’s pivotal role in shaping a more streamlined, personalized, and sustainable hotel industry.