ProcessLLM: A Large Language Model Specialized in the Interpretation, Analysis, and Optimization of Business Processes
摘要
Generative AI, notably embodied by Large Language Models (LLMs), has the potential to revolutionize key aspects of Business Process Management (BPM). Addressing the inadequacies of general-purpose LLMs in complex BPM tasks, we follow the Design Science Research paradigm and propose ProcessLLM, a specialized LLM fine-tuned to support BPM tasks. Evaluated in both artificial and real-life business settings, ProcessLLM demonstrates promising performance and a sophisticated understanding of BPM concepts and the BPMN language. Our research serves as a foundational exploration at the intersection of BPM and LLMs, paving the way for future research in LLM-enhanced BPM. Validated by business experts, our research also demonstrates the real-world utility and applicability of LLMs in BPM, thus setting the stage for their broader adoption in operational BPM settings.