The interdisciplinary study involved collaboration between research team members from North Carolina State University's Graphic and Experience Design and the Maternal Health and Innovation Center at the University of North Carolina at Chapel Hill to conceptualize a data interface in promoting informed policy changes to improve the maternal health system for underrepresented families in the U.S. We aimed to create an interface prototype that engages community-based organizations (CBOs) to identify underlying structural causes of maternal health disparities in the system. In-person listening sessions were conducted in New Orleans at the Association of Maternal & Child Health Program (AMCHP) with 46 participants from diverse community-based organizations (CBOs) to learn about our user group. Using the Design Thinking framework (DT), the research team employed User Experience (UX) design methods such as experience mapping, personas, journey mapping, user stories, card-sorting, flow charts, wireframes, prototyping, and usability testing. Another virtual listening session with five health experts provided additional validation, emphasizing the need for developing a dashboard capable of gathering qualitative metrics that prioritize contextualization of the information through cross-referencing various resources. Feedback from the sessions indicated that integrating the socio-ecological model (SEM) and the Vital Conditions Framework into UI design improved the mental model for the CBOs accessing maternal information. The study concluded that the “Topical Wheels” and “Data Assessment Ring” implemented in the dashboard UI enhanced the interface’s usability for local maternal CBOs to search and navigate for contextualized insights to advocate policy changes.

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Case Study in Interdisciplinary Interface Design to Improve Maternal Health for Marginalized Community in the United States

  • David Oh,
  • Alison Stuebe,
  • Brooke Jones

摘要

The interdisciplinary study involved collaboration between research team members from North Carolina State University's Graphic and Experience Design and the Maternal Health and Innovation Center at the University of North Carolina at Chapel Hill to conceptualize a data interface in promoting informed policy changes to improve the maternal health system for underrepresented families in the U.S. We aimed to create an interface prototype that engages community-based organizations (CBOs) to identify underlying structural causes of maternal health disparities in the system. In-person listening sessions were conducted in New Orleans at the Association of Maternal & Child Health Program (AMCHP) with 46 participants from diverse community-based organizations (CBOs) to learn about our user group. Using the Design Thinking framework (DT), the research team employed User Experience (UX) design methods such as experience mapping, personas, journey mapping, user stories, card-sorting, flow charts, wireframes, prototyping, and usability testing. Another virtual listening session with five health experts provided additional validation, emphasizing the need for developing a dashboard capable of gathering qualitative metrics that prioritize contextualization of the information through cross-referencing various resources. Feedback from the sessions indicated that integrating the socio-ecological model (SEM) and the Vital Conditions Framework into UI design improved the mental model for the CBOs accessing maternal information. The study concluded that the “Topical Wheels” and “Data Assessment Ring” implemented in the dashboard UI enhanced the interface’s usability for local maternal CBOs to search and navigate for contextualized insights to advocate policy changes.