This paper focuses on the logistics activities in the furniture sector and, aims to analyze the management practices of Portuguese SMEs (Small and Medium Enterprises) regarding customer service in logistics. Using an approach based on the Delphi methodology, the experts were asked about the complex topics regarding logistic management: - The big challenges for the furniture sector in the next 5 years; - The role logistics process plays in the competitiveness of the furniture sector; - Type of collective initiatives/projects should be developed by public and associative agents in the sector; - Main activities of the work process associated with the customer services in logistics. The insights gleaned from expert opinions underscore the importance of logistics management and organization in meeting delivery deadlines and attracting customer investment. Moreover, the potential for cooperation among furniture companies to optimize logistics processes presents a pathway to unlocking strategic advantages and driving innovation in the global furniture market.