Impact of Business Intelligence Capabilities on Competitive Performance of Jordanian Hypermarkets
摘要
This study aims to understand the impact of business intelligence (BI) capabilities on the competitive performance of supermarkets in Jordan. Data were collected through surveys conducted on 239 managers within supermarkets in Jordan. SEM analysis was used to explore the direct effects of business intelligence capabilities on competitive performance. The results showed a positive impact of business intelligence capabilities on the competitive performance of supermarkets in Jordan. Recommendations included investing in business intelligence infrastructure and talent development, fostering a culture of data-driven decision-making, and leveraging analytics to gain insights into customer behavior, market trends, and competitor strategies. This study provides practical insights for supermarket managers and executives seeking to improve the performance of their stores and achieve a competitive advantage in the Jordanian supermarket market.