Establishing strong bonds between consumers and brands is a key objective for organizations, as it leads to positive outcomes such as favorable Word of Mouth (WOM), commitment, loyalty, and a willingness to pay premium prices (Orth et al., 2010; Kim et al., 2005). Grisaffe and Nguyen (2011) noted that organizations can benefit by fostering effective and lasting attachment to a brand. Given its exploratory potential and wide range of practical applications, this article focuses on studying the impact of brand attachment on consumer behavior in the luxury car market, specifically concerning Porsche customers’ opinions, perceptions, and attitudes. Thus, the central research question emerges: “How does brand attachment influence the customer’s connection with a luxury car brand?” In this context, the main objectives of this chapter are to analyze the predisposition of luxury car brand customers, with a focus on Porsche, toward satisfaction, commitment, trust, and loyalty, and its relationship with Brand Attachment; to understand the specifics of the customer’s decision-making process when choosing luxury car brands, given the available alternatives; to examine the profile and behavior of consumers in specific marketing contexts (in this case, customers of luxury car brands); and to identify the practical implications of Brand Attachment in the luxury segment of the automotive market.

错误:搜索内容不能为空,请输入英文关键词
错误:关键词超出字数限制,请精简
高级检索

Understanding Consumers’ Feelings of Affectivity in the Luxury Car Segment

  • Abílio Milheiro,
  • Bruno Sousa,
  • Catarina Milheiro,
  • Estela Vilhena

摘要

Establishing strong bonds between consumers and brands is a key objective for organizations, as it leads to positive outcomes such as favorable Word of Mouth (WOM), commitment, loyalty, and a willingness to pay premium prices (Orth et al., 2010; Kim et al., 2005). Grisaffe and Nguyen (2011) noted that organizations can benefit by fostering effective and lasting attachment to a brand. Given its exploratory potential and wide range of practical applications, this article focuses on studying the impact of brand attachment on consumer behavior in the luxury car market, specifically concerning Porsche customers’ opinions, perceptions, and attitudes. Thus, the central research question emerges: “How does brand attachment influence the customer’s connection with a luxury car brand?” In this context, the main objectives of this chapter are to analyze the predisposition of luxury car brand customers, with a focus on Porsche, toward satisfaction, commitment, trust, and loyalty, and its relationship with Brand Attachment; to understand the specifics of the customer’s decision-making process when choosing luxury car brands, given the available alternatives; to examine the profile and behavior of consumers in specific marketing contexts (in this case, customers of luxury car brands); and to identify the practical implications of Brand Attachment in the luxury segment of the automotive market.