The Role of Emotional Intelligence and Personality on the Firm Performance: A Case Study of a Family Business
摘要
Individuals are the driving force that sustains and helps a company succeed (Mura et al., 2021). Previous research from the organizational behavior domain sustains that management’s emotions are of great importance in the performance of organizations (Lee et al., 2023; Minárová et al., 2020). The role of emotions in an organization is highlighted by Reynolds and Vince (2004) who sustain that “Every organization is an emotional place because it is a human invention, serving human purposes and dependent on human beings to function” (p. 443). In family businesses (FBs), the strength of family bonds and the inclusion of certain family members in the management and work process, strongly impact the organizational processes (Babet, 2020). Worldwide, FBs constitute the dominant organizational structure, with more than 60% of global businesses, contributing over 50%–75% of the gross domestic product (GDP), and workforce employed in any state (Gagné et al., 2021). The specificity and uniqueness of the FB are given by the different reasons that support a family and non-family firm (Chaudhary et al., 2021). The main characteristics are represented by socioeconomic wealth (Craig & Newbert, 2020), strong and trustful relationships between managers (Cunningham & McGuire, 2019), long-term orientation (Chaudhary et al., 2021), strongly connected with their traditions, values, and culture (Minárová et al., 2020), and respect for their business reputation, often associated with family reputation (Beck & Prügl, 2018).