We need emotional engagement to cultivate empathy when we obtain emotional input from inclusive spaces. Thus, it is one of the three flows of the empathetic policy design process. This chapter explains the importance of emotional engagement and discusses three specific methods for building it, illustrating their use in real-world settings. The methods are causal layered analysis borrowed from a critical foresight tool, empathy maps, and deep listening borrowed from design thinking tactics. Knowing how to employ them for empathetic policy design, in particular, can help reposition emotions from personal matters to a relational challenge for the public based on emotional connection. They can also help bridge the inclusive spaces discussed in the previous chapter and the deliberative empowerment that will be explored in Chapter 5 . Practical guidelines and key considerations for using the proposed methods are explained.

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Building Emotional Engagement for Empathetic Policy Design

  • Piyapong Boossabong

摘要

We need emotional engagement to cultivate empathy when we obtain emotional input from inclusive spaces. Thus, it is one of the three flows of the empathetic policy design process. This chapter explains the importance of emotional engagement and discusses three specific methods for building it, illustrating their use in real-world settings. The methods are causal layered analysis borrowed from a critical foresight tool, empathy maps, and deep listening borrowed from design thinking tactics. Knowing how to employ them for empathetic policy design, in particular, can help reposition emotions from personal matters to a relational challenge for the public based on emotional connection. They can also help bridge the inclusive spaces discussed in the previous chapter and the deliberative empowerment that will be explored in Chapter 5 . Practical guidelines and key considerations for using the proposed methods are explained.