Scholarlink

The Contact Center of the Credi Ya Ltda. Savings and Credit Cooperative was developed with technologies that ensured efficient performance and an optimal user experience. Angular was used on the frontend, providing a dynamic and intuitive interface, while the backend was implemented with Node.js for fast and efficient executions. Next-generation technologies, such as Wave Grandstream, were incorporated to improve the quality of voice calls. In terms of database, MongoDB was chosen, offering flexibility and scalability to manage large volumes of data. Regarding the development methodology, the XP methodology was adopted, which stands out for its agile approach. This allowed flexible adaptation to changes in project requirements and continuous delivery of functionality. The system consists of several.

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

Optimization of Collections Management with Credi Ya Ltda. Web Contact Center Transforms Customer Experience

  • 会议论文

  • 发表日期：

    2025年

查看全文
  • Robles Sánchez Dayanara Estefanía,
  • Torres Abril Paulo César,
  • Tisalema Tasigchana Santiago Hernan,
  • Maigua Quinteros Alex Javier

摘要

The Contact Center of the Credi Ya Ltda. Savings and Credit Cooperative was developed with technologies that ensured efficient performance and an optimal user experience. Angular was used on the frontend, providing a dynamic and intuitive interface, while the backend was implemented with Node.js for fast and efficient executions. Next-generation technologies, such as Wave Grandstream, were incorporated to improve the quality of voice calls. In terms of database, MongoDB was chosen, offering flexibility and scalability to manage large volumes of data. Regarding the development methodology, the XP methodology was adopted, which stands out for its agile approach. This allowed flexible adaptation to changes in project requirements and continuous delivery of functionality. The system consists of several.