There is a discrepancy in the contractual relationship of online terms of use (ToS), as supplier companies impose a series of clauses on their consumers. Some studies have already proven that it is possible to detect potentially non-compliant clauses with European consumer legislation. However, the work carried out to date has largely focused on European legislation and English-language documents. In this work, we present an annotation guideline that maps Brazilian consumer legislation into 10 categories and 3 levels of potential compliance. We also introduced a corpus in Portuguese, with clauses annotated from the guideline. We analyzed the performance of a classifier trained with our corpus and obtained results similar to initial studies in English for the tasks of detecting potentially non-compliant clauses and categorizing potential non-compliant clauses. The results of our work highlight a promising path to developing methods capable of analyzing ToS in Portuguese, and which can be replicated to other fields of Consumer Law.

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Detection of Potentially Non-compliant Clauses in Online ToS in Portuguese

  • Matheus Tocchini,
  • Igor M. Rocha,
  • Raphael M. de Barros,
  • Jéssica O. e Silva,
  • Ananda F. Garcia,
  • Felipe Zular,
  • Juliano Maranhão,
  • Jaime Sichman

摘要

There is a discrepancy in the contractual relationship of online terms of use (ToS), as supplier companies impose a series of clauses on their consumers. Some studies have already proven that it is possible to detect potentially non-compliant clauses with European consumer legislation. However, the work carried out to date has largely focused on European legislation and English-language documents. In this work, we present an annotation guideline that maps Brazilian consumer legislation into 10 categories and 3 levels of potential compliance. We also introduced a corpus in Portuguese, with clauses annotated from the guideline. We analyzed the performance of a classifier trained with our corpus and obtained results similar to initial studies in English for the tasks of detecting potentially non-compliant clauses and categorizing potential non-compliant clauses. The results of our work highlight a promising path to developing methods capable of analyzing ToS in Portuguese, and which can be replicated to other fields of Consumer Law.