A healthcare team is built one person at a time. It starts with that first phone call that someone makes to learn about a job opportunity. Does the caller hang up feeling excited about the possibilities of being part of a team that’s engaged in improving primary care services? Did they hear that the job offers opportunities for advancement and creativity? That’s the essence of the message that the healthcare recruiter wants to deliver when they describe the job postings for primary care behavioral health (PCBH) jobs. Whether the caller is interested in the behavioral health consultant (BHC) role or a behavioral health care extender (CE) position, successful recruitment involves a warm invitation to be a part of a new and evolving healthcare system, one that offers service to all people of all ages at the time of their need, and with the particularly exciting goal of reaching people who otherwise would not be reached. In addition to providing job descriptions for PCBH staff, this chapter suggests questions for the interview team and offers guidance and tools for initial training activities and strategies for ongoing performance evaluations.

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Recruiting for the New Primary Care Team

  • Patricia J. Robinson,
  • Jeffrey T. Reiter

摘要

A healthcare team is built one person at a time. It starts with that first phone call that someone makes to learn about a job opportunity. Does the caller hang up feeling excited about the possibilities of being part of a team that’s engaged in improving primary care services? Did they hear that the job offers opportunities for advancement and creativity? That’s the essence of the message that the healthcare recruiter wants to deliver when they describe the job postings for primary care behavioral health (PCBH) jobs. Whether the caller is interested in the behavioral health consultant (BHC) role or a behavioral health care extender (CE) position, successful recruitment involves a warm invitation to be a part of a new and evolving healthcare system, one that offers service to all people of all ages at the time of their need, and with the particularly exciting goal of reaching people who otherwise would not be reached. In addition to providing job descriptions for PCBH staff, this chapter suggests questions for the interview team and offers guidance and tools for initial training activities and strategies for ongoing performance evaluations.