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In this article, we introduce a framework for product planning of software platforms managed as internal products within Corporate Information Technology (IT). This contextualized framework defines inputs, outputs, stakeholders, process interactions, and the teams involved. It was developed based on insights gathered from twelve expert interviews, and an evaluation with professionals and researchers interested in the topic confirmed its increased completeness, usefulness, and intention to use compared to a non-contextualized framework. The framework establishes a shared understanding and facilitates discussions surrounding the management of platforms as internal products in companies whose core business is not directly related to software products. It provides IT organizations with new approaches to technology management that can improve organizational competitiveness.

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A Framework for Managing Platforms as Products in IT Organizations

  • 会议论文

  • 发表日期：

    2025年

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  • Vitor Serra Mori,
  • Hans-Bernd Kittlaus

摘要

In this article, we introduce a framework for product planning of software platforms managed as internal products within Corporate Information Technology (IT). This contextualized framework defines inputs, outputs, stakeholders, process interactions, and the teams involved. It was developed based on insights gathered from twelve expert interviews, and an evaluation with professionals and researchers interested in the topic confirmed its increased completeness, usefulness, and intention to use compared to a non-contextualized framework. The framework establishes a shared understanding and facilitates discussions surrounding the management of platforms as internal products in companies whose core business is not directly related to software products. It provides IT organizations with new approaches to technology management that can improve organizational competitiveness.