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Abstract <p>The paper addresses the problem of digitalization of operational activities of small and medium-sized service companies engaged in field technical maintenance. Existing CRM/ERP solutions were analyzed and the limitations of their application for dispatching field service operations were identified. The design and implementation of a specialized information system based on React and Flask are described. Interaction between the client and server components is organized through a REST API with data exchange in JSON format. SQLite was used at the prototyping stage, while PostgreSQL was selected for deployment. Data access is implemented using the SQLAlchemy ORM. The paper presents the role-based access model, key security modules, and the results of pilot operation. The developed system demonstrates improved efficiency in processing service requests and enhances operational transparency for service companies.</p>

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Development of an Information System for Business Process Management in a Service Company Based on the SPA Approach

  • 期刊论文

  • 发表日期：

    2026年4月1日

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  • A. K. Kashima,
  • M. I. Kolosov

摘要

Abstract

The paper addresses the problem of digitalization of operational activities of small and medium-sized service companies engaged in field technical maintenance. Existing CRM/ERP solutions were analyzed and the limitations of their application for dispatching field service operations were identified. The design and implementation of a specialized information system based on React and Flask are described. Interaction between the client and server components is organized through a REST API with data exchange in JSON format. SQLite was used at the prototyping stage, while PostgreSQL was selected for deployment. Data access is implemented using the SQLAlchemy ORM. The paper presents the role-based access model, key security modules, and the results of pilot operation. The developed system demonstrates improved efficiency in processing service requests and enhances operational transparency for service companies.