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<p>Addressing complex challenges in management, particularly in the field of information technology, requires formats that promote deep analysis and well-founded decision-making. Conventional presentation-based communication methods often prove insufficient, as they tend to constrain rather than support analytical thinking and collaborative problem-solving. This study examines the tension between the theoretical recognition of narrative-based decision formats and their practical establishment in organizations. The objective of this study is to develop a&#xa0;procedural model for creating structured narratives. Based on a&#xa0;qualitative case study in an industrial company, three use cases are analyzed using participant observation. The study identifies key success factors, such as the strict separation of problem analysis and solution development, as well as the establishment of a&#xa0;central coordination role. As a&#xa0;result, a&#xa0;practice-oriented model is presented that operationalizes the creation process through roles, artifacts, and activities. The findings demonstrate that the methodical application of written narratives can not only improve documentation quality but also foster an evidence-based decision-making culture in which complex problems are systematically understood and collaboratively resolved.</p>

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Evidenzbasierte IT-Entscheidungen durch strukturierte Narrative

  • 期刊论文

  • 发表日期：

    2026年1月8日

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  • Richard Rößler,
  • Uwe Wieland

摘要

Addressing complex challenges in management, particularly in the field of information technology, requires formats that promote deep analysis and well-founded decision-making. Conventional presentation-based communication methods often prove insufficient, as they tend to constrain rather than support analytical thinking and collaborative problem-solving. This study examines the tension between the theoretical recognition of narrative-based decision formats and their practical establishment in organizations. The objective of this study is to develop a procedural model for creating structured narratives. Based on a qualitative case study in an industrial company, three use cases are analyzed using participant observation. The study identifies key success factors, such as the strict separation of problem analysis and solution development, as well as the establishment of a central coordination role. As a result, a practice-oriented model is presented that operationalizes the creation process through roles, artifacts, and activities. The findings demonstrate that the methodical application of written narratives can not only improve documentation quality but also foster an evidence-based decision-making culture in which complex problems are systematically understood and collaboratively resolved.