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<p>Digital transformation shapes almost every sphere of life. Consequently, digital inclusion has become a&#xa0;prerequisite for full social participation. Individuals with intellectual and developmental disabilities, however, often struggle to acquire the digital skills required to use many digital services and are therefore at particular risk of exclusion. Although the German Barrierefreiheitsstärkungsgesetz will mandate barrier-free digital offerings from 2025 and few successful prototypes already exist, the diffusion of inclusive systems remains scarce. A&#xa0;key obstacle is the still rare—but crucial—systematic involvement of users with intellectual and developmental disabilities in software engineering projects. Many development teams lack suitable but necessary methodological guidance. This article addresses the gap by providing practical guidelines for participatory, user-centered design of inclusive digital services based on three especially suitable qualitative methods: individual interviews, focus groups and shadowing studies. The guidelines combine insights from the existing literature with learnings from three own projects. They aim to reduce practical hurdles, promote inclusive solutions and, ultimately, strengthen both digital and social participation for people with intellectual and developmental disabilities.</p>

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Handlungsempfehlungen für die Einbindung von Menschen mit geistiger Beeinträchtigung in Softwareengineering-Projekte

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年10月7日

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  • Philipp Dilger,
  • Dominik Fetzer,
  • Julia Zeller-Lanzl

摘要

Digital transformation shapes almost every sphere of life. Consequently, digital inclusion has become a prerequisite for full social participation. Individuals with intellectual and developmental disabilities, however, often struggle to acquire the digital skills required to use many digital services and are therefore at particular risk of exclusion. Although the German Barrierefreiheitsstärkungsgesetz will mandate barrier-free digital offerings from 2025 and few successful prototypes already exist, the diffusion of inclusive systems remains scarce. A key obstacle is the still rare—but crucial—systematic involvement of users with intellectual and developmental disabilities in software engineering projects. Many development teams lack suitable but necessary methodological guidance. This article addresses the gap by providing practical guidelines for participatory, user-centered design of inclusive digital services based on three especially suitable qualitative methods: individual interviews, focus groups and shadowing studies. The guidelines combine insights from the existing literature with learnings from three own projects. They aim to reduce practical hurdles, promote inclusive solutions and, ultimately, strengthen both digital and social participation for people with intellectual and developmental disabilities.