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Background <p>Patient satisfaction is a key indicator of healthcare quality, supporting continuity of care and improved health outcomes. Assessing patients’ experiences in audiology clinics is therefore essential to enhance service delivery. This study aimed to evaluate patient satisfaction with audiologists’ services in Saudi Arabia.</p> Methods <p>A cross-sectional study was conducted using a structured, self-administered electronic questionnaire distributed across social media platforms. The survey collected data on participants’ demographics, satisfaction with service quality, overall patient experience. The satisfaction score was assessed using a 5-point Likert scale (1 = Very Dissatisfied to 5 = Very Satisfied). Overall satisfaction was high, with mean scores for most service elements exceeding 4.12 on this scale.</p> Result <p>A total of 387 participants completed the survey; most were female (73.9%) and from the Central Region (58.9%). Overall satisfaction was high, with mean scores for most service elements exceeding 4.12. The highest satisfaction was reported for clinic cleanliness and organization (M = 4.58, SD = 0.69), while the lowest was for communication with audiologists (M = 3.71, SD = 1.26). Pure Tone Audiometry (PTA) was the most frequently performed test (55.5%), whereas advanced assessments such as balance testing and Auditory Brainstem Response (ABR) were rarely conducted. Significant differences were observed by gender, with males reporting higher satisfaction than females (<i>p</i> = 0.012), and by region, with Central Region participants expressing greater satisfaction compared to other regions (<i>p</i> &lt; 0.001).</p> Conclusion <p>While patients generally expressed high satisfaction with audiology services, disparities by gender, region, and test availability highlight the need for region-specific strategies, improved access to advanced diagnostics, and continued efforts to enhance service quality nationwide.</p> Patient or public contribution <p>Patients participated in this study by completing the survey, which captured their experiences and satisfaction with audiology services. However, patients, caregivers, or members of the public were not directly involved in the design, conduct, analysis, or interpretation of the study. Given the methodological focus on quantitative survey responses, formal patient or public involvement in study design was not deemed appropriate.</p>

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Evaluation of patient satisfaction with audiologists’ services

  • 期刊论文

  • 出版模式：

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  • 发表日期：

    2025年12月16日

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  • Reem Elbeltagy,
  • Shahad AlSubaie,
  • Reema Alamri,
  • Shaima Alhuleba,
  • Munirah AL othaymin,
  • Ghala Alqhtani,
  • Rania Alkahtani

摘要

Background

Patient satisfaction is a key indicator of healthcare quality, supporting continuity of care and improved health outcomes. Assessing patients’ experiences in audiology clinics is therefore essential to enhance service delivery. This study aimed to evaluate patient satisfaction with audiologists’ services in Saudi Arabia.

Methods

A cross-sectional study was conducted using a structured, self-administered electronic questionnaire distributed across social media platforms. The survey collected data on participants’ demographics, satisfaction with service quality, overall patient experience. The satisfaction score was assessed using a 5-point Likert scale (1 = Very Dissatisfied to 5 = Very Satisfied). Overall satisfaction was high, with mean scores for most service elements exceeding 4.12 on this scale.

Result

A total of 387 participants completed the survey; most were female (73.9%) and from the Central Region (58.9%). Overall satisfaction was high, with mean scores for most service elements exceeding 4.12. The highest satisfaction was reported for clinic cleanliness and organization (M = 4.58, SD = 0.69), while the lowest was for communication with audiologists (M = 3.71, SD = 1.26). Pure Tone Audiometry (PTA) was the most frequently performed test (55.5%), whereas advanced assessments such as balance testing and Auditory Brainstem Response (ABR) were rarely conducted. Significant differences were observed by gender, with males reporting higher satisfaction than females (p = 0.012), and by region, with Central Region participants expressing greater satisfaction compared to other regions (p < 0.001).

Conclusion

While patients generally expressed high satisfaction with audiology services, disparities by gender, region, and test availability highlight the need for region-specific strategies, improved access to advanced diagnostics, and continued efforts to enhance service quality nationwide.

Patient or public contribution

Patients participated in this study by completing the survey, which captured their experiences and satisfaction with audiology services. However, patients, caregivers, or members of the public were not directly involved in the design, conduct, analysis, or interpretation of the study. Given the methodological focus on quantitative survey responses, formal patient or public involvement in study design was not deemed appropriate.