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Objective <p>This study aims to provide inputs for creating a child-friendly dental hospital by investigating the satisfaction and needs of children and their parents regarding the current environment of dental hospitals.</p> Study&#xa0;design <p>Firstly, the KJ method was used to construct evaluation indicators. Secondly, need indicators were classified with the Kano model. Thirdly, the weight of need indicators was evaluated using the Analytic Hierarchy Process (AHP) from both expert and user perspectives, thereby determining indicator priorities. Finally, the Kano-AHP model was used to fit indicator weights, and targeted optimization schemes were proposed.</p> Results <p>A total of 484 children aged 6–14 and their parents, along with 10 experts, participated in this study. (1) The Kano model shows that 9 Must-be needs are prioritized; 6 Attractive needs can significantly improve satisfaction; 12 One-dimensional needs call for continuous improvement; and 1 Indifferent needs can be postponed. (2) Based on AHP analysis, both experts and users prioritize needs for facilities and physical environment. After the improvement of weight, user needs shifted to equal emphasis on facilities and activities, indicating that the existing environment design can partially meet the must-be needs, with expectations for interactive experiences and emotional design significantly increasing. (3) A design priority sequence has been formed: “construct visual environment and interactive experiences - configure facilities and innovate treatment forms - enhance environmental safety and comfort - sustain advantageous projects”. (4) Five design strategies have been proposed.</p> Conclusion <p>For dental hospitals, it is essential to strike a balance between the renovation of child-friendly environment and the integration of humanized services. The study findings may help designers and clinicians create child-friendly environments in dental hospitals, and provide references for similar dental hospitals to enhance children’s visiting experience.</p>

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Evaluation of children’s needs for creating a child-friendly environment in dental hospitals and strategy study

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年10月29日

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  • Mengting Li,
  • Jiabin Xu,
  • Zhiyuan Ma,
  • Yulei Guan,
  • Kexin Wei,
  • Xiao Sun

摘要

Objective

This study aims to provide inputs for creating a child-friendly dental hospital by investigating the satisfaction and needs of children and their parents regarding the current environment of dental hospitals.

Study design

Firstly, the KJ method was used to construct evaluation indicators. Secondly, need indicators were classified with the Kano model. Thirdly, the weight of need indicators was evaluated using the Analytic Hierarchy Process (AHP) from both expert and user perspectives, thereby determining indicator priorities. Finally, the Kano-AHP model was used to fit indicator weights, and targeted optimization schemes were proposed.

Results

A total of 484 children aged 6–14 and their parents, along with 10 experts, participated in this study. (1) The Kano model shows that 9 Must-be needs are prioritized; 6 Attractive needs can significantly improve satisfaction; 12 One-dimensional needs call for continuous improvement; and 1 Indifferent needs can be postponed. (2) Based on AHP analysis, both experts and users prioritize needs for facilities and physical environment. After the improvement of weight, user needs shifted to equal emphasis on facilities and activities, indicating that the existing environment design can partially meet the must-be needs, with expectations for interactive experiences and emotional design significantly increasing. (3) A design priority sequence has been formed: “construct visual environment and interactive experiences - configure facilities and innovate treatment forms - enhance environmental safety and comfort - sustain advantageous projects”. (4) Five design strategies have been proposed.

Conclusion

For dental hospitals, it is essential to strike a balance between the renovation of child-friendly environment and the integration of humanized services. The study findings may help designers and clinicians create child-friendly environments in dental hospitals, and provide references for similar dental hospitals to enhance children’s visiting experience.