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Objectives <p>This study examined the relationships between work stressors (i.e., precarious work conditions, customer incivility, fast work pace, and job insecurity) and their relations with job satisfaction and emotional exhaustion among platform drivers in mainland China. In addition, we tested whether psychological capital (PsyCap) moderated the hypothesized relationships.</p> Methods <p>2539 platform drivers (Men = 2244; Women = 295, Mean age = 28.18, SD = 6.38) in Mainland China were recruited.</p> Results <p>Work stressors were positively related to emotional exhaustion but negatively associated with job satisfaction. Regarding the hypothesized moderating effect, PsyCap moderated the association between precarious work conditions and fast work pace in predicting job satisfaction. Furthermore, PsyCap also interacted with precarious work conditions, job insecurity, and customer incivility in predicting emotional exhaustion.</p> Conclusion <p>The occupational well-being of platform drivers was significantly related to their working conditions. PsyCap is a salient factor that alleviates the negative work stressors that affect these outcomes.</p>

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An investigation of psychological well-being among platform riders in mainland China

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年5月3日

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  • Francis Cheung,
  • Dan Wu,
  • Yonglin Zheng,
  • Chen LI

摘要

Objectives

This study examined the relationships between work stressors (i.e., precarious work conditions, customer incivility, fast work pace, and job insecurity) and their relations with job satisfaction and emotional exhaustion among platform drivers in mainland China. In addition, we tested whether psychological capital (PsyCap) moderated the hypothesized relationships.

Methods

2539 platform drivers (Men = 2244; Women = 295, Mean age = 28.18, SD = 6.38) in Mainland China were recruited.

Results

Work stressors were positively related to emotional exhaustion but negatively associated with job satisfaction. Regarding the hypothesized moderating effect, PsyCap moderated the association between precarious work conditions and fast work pace in predicting job satisfaction. Furthermore, PsyCap also interacted with precarious work conditions, job insecurity, and customer incivility in predicting emotional exhaustion.

Conclusion

The occupational well-being of platform drivers was significantly related to their working conditions. PsyCap is a salient factor that alleviates the negative work stressors that affect these outcomes.