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<p>Retail security and loss prevention remain critical challenges in urban commercial sectors, particularly in developing economies like Bangladesh. This study empirically evaluates retail security and loss prevention practices in the commercial sectors of Dhaka and Chittagong Metropolitan areas in Bangladesh, addressing a critical gap in South Asian retail security literature. Using a mixed-methods convergent parallel design, data were collected from 210 purposively sampled retail stores (105 each from Dhaka and Chittagong), categorised by type, size, employee count, and revenue, via structured questionnaires. The sample was dominated by small outlets: most participating stores had 1–3 employees (61.0%) and 1000–5000 square feet of floor space (98.1%), predominantly clothing (21.0%) and electronics (19.0%) stores, with low security preparedness: 94.3% lack written plans, and 79.0% receive no training. CCTV (85.7%) and guards (59.0%) are the most commonly used tools, but advanced tools like EAS (3.8%) are underutilised. Key challenges include a lack of awareness (52.4%) and limited resources (31.4%). High loss incidence (84.8% in 12 months) involves shoplifting (46.1%), counterfeit notes (41.6%), and employee theft (32.6% of stores), with 47.6% reporting 2–3 incidents. Responses vary—law enforcement complaints (29.5%), local contacts (28.6%), or inaction (25.7%)—with themes of customer/employee theft and external threats. Chi-square tests reveal significant relationships between store type and security satisfaction (<i>p</i> &lt; 0.001). Given the use of non-random purposive sampling, these findings should be interpreted as context-specific to the sampled stores rather than generalised to the entire retail sector of Bangladesh. Nevertheless, the findings advocate for the use of RFID, AI, mandatory training, standardised protocols, and stakeholder collaboration to enhance urban retail resilience. This study provides context-specific insights to criminology and retail management, offering policy recommendations for sustainable retail ecosystems in developing economies, such as Bangladesh.</p>

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Contemporary retail security and loss prevention practices: an empirical assessment of the commercial sector in Dhaka and Chittagong metropolitan

  • 期刊论文

  • 发表日期：

    2026年7月20日

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  • Prakash Chandra Roy,
  • Subash Chandra Shaha,
  • Md. Mazharul Islam,
  • Ramon Chandra Talukdar

摘要

Retail security and loss prevention remain critical challenges in urban commercial sectors, particularly in developing economies like Bangladesh. This study empirically evaluates retail security and loss prevention practices in the commercial sectors of Dhaka and Chittagong Metropolitan areas in Bangladesh, addressing a critical gap in South Asian retail security literature. Using a mixed-methods convergent parallel design, data were collected from 210 purposively sampled retail stores (105 each from Dhaka and Chittagong), categorised by type, size, employee count, and revenue, via structured questionnaires. The sample was dominated by small outlets: most participating stores had 1–3 employees (61.0%) and 1000–5000 square feet of floor space (98.1%), predominantly clothing (21.0%) and electronics (19.0%) stores, with low security preparedness: 94.3% lack written plans, and 79.0% receive no training. CCTV (85.7%) and guards (59.0%) are the most commonly used tools, but advanced tools like EAS (3.8%) are underutilised. Key challenges include a lack of awareness (52.4%) and limited resources (31.4%). High loss incidence (84.8% in 12 months) involves shoplifting (46.1%), counterfeit notes (41.6%), and employee theft (32.6% of stores), with 47.6% reporting 2–3 incidents. Responses vary—law enforcement complaints (29.5%), local contacts (28.6%), or inaction (25.7%)—with themes of customer/employee theft and external threats. Chi-square tests reveal significant relationships between store type and security satisfaction (p < 0.001). Given the use of non-random purposive sampling, these findings should be interpreted as context-specific to the sampled stores rather than generalised to the entire retail sector of Bangladesh. Nevertheless, the findings advocate for the use of RFID, AI, mandatory training, standardised protocols, and stakeholder collaboration to enhance urban retail resilience. This study provides context-specific insights to criminology and retail management, offering policy recommendations for sustainable retail ecosystems in developing economies, such as Bangladesh.