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<p>Conversational generative artificial intelligence agents (or genAI chatbots) could benefit youth mental health, yet young people’s perspectives remain underexplored. We examined the Mental health Intelligence Agent (Mia), a genAI chatbot originally designed for professionals in Australian youth services. Following co-design, 32 young people participated in online workshops exploring their perceptions of genAI chatbots in youth mental health and to develop recommendations for reconceptualising Mia for consumers and integrating it into services. Four themes were developed using reflexive thematic analysis: (1) Humanising AI without dehumanising care, (2) I need to know what’s under the hood, (3) Right tool, right place, right time?, and (4) Making it mine on safe ground. This study offers insights into young people’s attitudes, needs, and requirements regarding genAI chatbots in youth mental health, with key implications for service integration. Additionally, by co-designing system requirements, this work informs the ethics, design, development, implementation, and governance of genAI chatbots in youth mental health contexts.</p>

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Young people’s perceptions and recommendations for conversational generative artificial intelligence in youth mental health

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2026年6月19日

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  • Adam Poulsen,
  • Ian B. Hickie,
  • Carla Gorban,
  • Zsofi de Haan,
  • William Capon,
  • Ebenezer Eyeson-Annan,
  • Jalal Radwan,
  • Elizabeth M. Scott,
  • Frank Iorfino,
  • Haley M. LaMonica

摘要

Conversational generative artificial intelligence agents (or genAI chatbots) could benefit youth mental health, yet young people’s perspectives remain underexplored. We examined the Mental health Intelligence Agent (Mia), a genAI chatbot originally designed for professionals in Australian youth services. Following co-design, 32 young people participated in online workshops exploring their perceptions of genAI chatbots in youth mental health and to develop recommendations for reconceptualising Mia for consumers and integrating it into services. Four themes were developed using reflexive thematic analysis: (1) Humanising AI without dehumanising care, (2) I need to know what’s under the hood, (3) Right tool, right place, right time?, and (4) Making it mine on safe ground. This study offers insights into young people’s attitudes, needs, and requirements regarding genAI chatbots in youth mental health, with key implications for service integration. Additionally, by co-designing system requirements, this work informs the ethics, design, development, implementation, and governance of genAI chatbots in youth mental health contexts.