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<p>The widespread adoption of enterprise social media (ESM) in hybrid and remote work settings has transformed workplace collaboration by enabling seamless connectivity and real-time interaction. Yet it also requires employees to remain continuously responsive and digitally present. These conditions increase communication overload and blur work–personal boundaries, reflecting the phenomenon of techno-invasion. Such disruptions may heighten psychological strain and diminish well-being. Guided by the Job Demands–Resources (JD–R) model, this study examines how distinct ESM-induced job demands−communication overload and boundary management stress−are associated with employee exhaustion and well-being. We collected survey data from 200 Korean office workers (mean age = 44.38, range = 27–64; 56% male) using validated self-report scales and analyzed the data using partial least squares structural equation modeling (PLS-SEM). The results indicate that intensified ESM use is linked to greater communication overload and boundary management stress, which are also associated with increased exhaustion and reduced well-being. By elucidating how ESM-driven connectivity can undermine employee well-being, this research enriches the technostress literature. Practically, it highlights the need for organizations to implement supportive initiatives that alleviate excessive job demands and foster a sustainable digital work environment that supports employee psychological health.</p>

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How enterprise social media use affects employee well-being

  • 期刊论文

  • 出版模式：

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  • 发表日期：

    2026年5月21日

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  • Da Eun Song,
  • Seongcheol Kim

摘要

The widespread adoption of enterprise social media (ESM) in hybrid and remote work settings has transformed workplace collaboration by enabling seamless connectivity and real-time interaction. Yet it also requires employees to remain continuously responsive and digitally present. These conditions increase communication overload and blur work–personal boundaries, reflecting the phenomenon of techno-invasion. Such disruptions may heighten psychological strain and diminish well-being. Guided by the Job Demands–Resources (JD–R) model, this study examines how distinct ESM-induced job demands−communication overload and boundary management stress−are associated with employee exhaustion and well-being. We collected survey data from 200 Korean office workers (mean age = 44.38, range = 27–64; 56% male) using validated self-report scales and analyzed the data using partial least squares structural equation modeling (PLS-SEM). The results indicate that intensified ESM use is linked to greater communication overload and boundary management stress, which are also associated with increased exhaustion and reduced well-being. By elucidating how ESM-driven connectivity can undermine employee well-being, this research enriches the technostress literature. Practically, it highlights the need for organizations to implement supportive initiatives that alleviate excessive job demands and foster a sustainable digital work environment that supports employee psychological health.