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<p><b>Introduction</b> Existing Was Not Brought (WNB) pathways are used when children, young people (CYP), or vulnerable adults miss a dental appointment. There was no pathway available for adults not at risk (ANAR).</p><p><b>Method</b> A service review of the actions taken by staff following missed appointments was conducted within the Worcestershire Community Dental Service. The authors developed an orange pathway for the ANAR cohort and a record log for missed appointments. These were implemented in collaboration with the existing British Dental Association Was Not Brought pathways.</p><p><b>Results</b> A staff evaluation questionnaire was conducted, which highlighted positive feedback on the orange pathway, such as its completeness and inclusion of the whole patient cohort.</p><p><b>Conclusion</b> A pathway for ANAR patients was necessary for standardising actions following missed appointments for all service users. Implementation of the orange pathway has been positive. The authors hope more services will use the WNB pathways, contributing to national standardisation across both dental and non-dental services.</p>

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Introducing the Adults Not At Risk orange pathway to complement the Was Not Brought toolkit

  • 期刊论文

  • 发表日期：

    2026年1月5日

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  • Laura Rollings,
  • Claire Castle-Burrows,
  • Sophie Hughes

摘要

Introduction Existing Was Not Brought (WNB) pathways are used when children, young people (CYP), or vulnerable adults miss a dental appointment. There was no pathway available for adults not at risk (ANAR).

Method A service review of the actions taken by staff following missed appointments was conducted within the Worcestershire Community Dental Service. The authors developed an orange pathway for the ANAR cohort and a record log for missed appointments. These were implemented in collaboration with the existing British Dental Association Was Not Brought pathways.

Results A staff evaluation questionnaire was conducted, which highlighted positive feedback on the orange pathway, such as its completeness and inclusion of the whole patient cohort.

Conclusion A pathway for ANAR patients was necessary for standardising actions following missed appointments for all service users. Implementation of the orange pathway has been positive. The authors hope more services will use the WNB pathways, contributing to national standardisation across both dental and non-dental services.