<p>This study examines the legislative measures that empowered the Union Parishad to act as a local government unit in Bangladesh, as well as the relationship between the institutional efficiency of the Union Parishad and its service delivery quality. Three research hypotheses have been tested to examine how administrative efficiency, village court functions, and alternative dispute resolution in the Union Parishad affect the service delivery quality. The study has employed a mixed-method approach, which includes a doctrinal legal research method to examine the current laws regarding the powers and functions of the Union Parishad and a quantitative method to test the research hypothesis. The findings reveal that improved administrative capabilities and enriched legal mechanisms significantly enhance service delivery quality in the Union Parishad. The study further shows that the Union Parishad and Village Court are separate entities, where the former performs administrative, socio-economic, and legislative functions. At the same time, the latter exercises quasi-judicial jurisdiction only when it is formed on demand. Unfortunately, Union Parishad representatives believe they have unfettered powers and can impose penalties, which is not always true, and that indicates the need for more formal training and awareness programs for officials so they understand their legal constraints. Finally, it suggests, among others, to incorporate the law graduates and skilled scholars in the dispute resolution mechanisms in the Union Parishad to improve service delivery quality.</p>