Digital technologies, organization structure, and coordination by feedback: lessons from information technology adoption
摘要
Research studying how Information Technology (IT) adoption affects managers has typically focused on how IT can complement and substitute for manager work, leading to increases in span of control. However, previous work has not accounted for how work is coordinated in the adopting organization. Some managers spend relatively little time processing and communicating information prior to IT adoption. As such managers process and communicate new information provided by IT, they may spend more time coordinating with subordinates based on this new performance feedback. Thus, in some cases IT adoption could lead to managers supervising fewer subordinates, contrary to conventional wisdom and prior results. Using data on hospital divisions, IT adoption, and occupational activities, I find evidence that span of control does indeed decrease for some managers with IT adoption. The analysis indicates that changes in the number of front-line managers primarily drive the overall results.