Interaktionsarbeit lernen. Konzeptionelle Überlegungen zur beruflichen Aus- und Weiterbildung für die Arbeit mit Menschen.
摘要
The concept of interaction work reveals competences for working with people that were previously learnt informally or taken for granted as everyday skills. The current state of research on education and training shows that there is a lack of systematic concepts overall, especially for higher education programs and in continuing education. Further conceptual considerations on initial and continuing training in interaction work should primarily take into account learning in real work and the associated research requirements for specific competence requirements in the workplace.