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Introduction <p>Second victims are health care workers negatively affected by adverse events and are prone to developing dysfunctional coping strategies compromising not only their own, but also patient safety. An effective way to address this issue is the implementation of peer support programs. This paper reports on the effectiveness of a&#xa0;peer support program at the Austrian Hietzing Clinic (KHI).</p> Methods <p>Telephone interviews were carried out after peer support sessions using a&#xa0;questionnaire. Descriptive analysis was carried out reporting frequencies and proportions for nominal variables, means with standard deviations for ordinal and interval-scaled variables.</p> Results <p>So far, 70&#xa0;peer supporters have completed telephone interviews after a&#xa0;peer support session. The main reasons for the session were bad news from their private life and death of a&#xa0;patient. The peer supporters rated the helpfulness of the sessions for their colleagues as very high while not feeling very burdened themselves afterwards.</p> Conclusion <p>Though the program seems to be effective, underutilization is probable. The high rating of helpfulness of the carried-out sessions by the peer supporters in combination with them not feeling very burdened shows that the program is safe for the peer supporters.</p>

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Erfahrungen von Peer-Support und selbst wahrgenommene psychologische Sicherheit nach der Unterstützung von Second Victims

  • 期刊论文

  • 出版模式：

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  • 发表日期：

    2025年9月25日

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  • Elisabeth Krommer,
  • Victoria Klemm,
  • Christian Gatterer,
  • Hannah Roesner,
  • Wolfgang Huf,
  • Brigitte Ettl,
  • Reinhard Strametz

摘要

Introduction

Second victims are health care workers negatively affected by adverse events and are prone to developing dysfunctional coping strategies compromising not only their own, but also patient safety. An effective way to address this issue is the implementation of peer support programs. This paper reports on the effectiveness of a peer support program at the Austrian Hietzing Clinic (KHI).

Methods

Telephone interviews were carried out after peer support sessions using a questionnaire. Descriptive analysis was carried out reporting frequencies and proportions for nominal variables, means with standard deviations for ordinal and interval-scaled variables.

Results

So far, 70 peer supporters have completed telephone interviews after a peer support session. The main reasons for the session were bad news from their private life and death of a patient. The peer supporters rated the helpfulness of the sessions for their colleagues as very high while not feeling very burdened themselves afterwards.

Conclusion

Though the program seems to be effective, underutilization is probable. The high rating of helpfulness of the carried-out sessions by the peer supporters in combination with them not feeling very burdened shows that the program is safe for the peer supporters.