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<p>This study investigates the role of Knowledge Management (KM) in enhancing innovation performance within Shenzhen’s technology-based Small and Medium-sized Enterprises (SMEs). Shenzhen, a leading innovation hub, provides a unique context to explore the interplay between organizational capabilities and innovation outcomes. The research is divided into two complementary studies. Study 1 examines the mediating role of KM in the relationship between key innovation drivers, including technological advancements, intellectual capital, market orientation, and total quality management (TQM), and innovation performance. It explores how KM processes—such as knowledge creation, sharing, and dissemination—enable SMEs to leverage both internal and external resources to drive innovation. Study 2 focuses on the interaction between Collaborative Innovation Networks (CINs) and KM, investigating how external collaborations affect internal KM processes. The study uncovers an unexpected negative relationship between CINs and KM, suggesting that external collaborations may complicate the integration of external knowledge within SMEs’ internal knowledge management systems. Together, these studies provide new insights into the complex dynamics of KM in technology-based SMEs. The findings underscore the importance of a holistic approach that integrates KM with external collaborations to enhance innovation. This research contributes to the literature by offering a fresh perspective on how internal and external knowledge flows interact, with significant implications for SME managers and policymakers seeking to optimize KM practices and external collaborations to drive innovation performance in resource-constrained environments.</p>

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The mediation paradox: cognitive capital as the key to KM-CIN dynamics in Shenzhen’s tech SMEs

  • 期刊论文

  • 发表日期：

    2026年1月5日

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  • Li Ningbo,
  • Pradeep Paraman,
  • Li Xiang,
  • Wong Chee Hoo,
  • Charles Ramendran,
  • Fariza Hashim,
  • Muhamad Zulkiflee Osman

摘要

This study investigates the role of Knowledge Management (KM) in enhancing innovation performance within Shenzhen’s technology-based Small and Medium-sized Enterprises (SMEs). Shenzhen, a leading innovation hub, provides a unique context to explore the interplay between organizational capabilities and innovation outcomes. The research is divided into two complementary studies. Study 1 examines the mediating role of KM in the relationship between key innovation drivers, including technological advancements, intellectual capital, market orientation, and total quality management (TQM), and innovation performance. It explores how KM processes—such as knowledge creation, sharing, and dissemination—enable SMEs to leverage both internal and external resources to drive innovation. Study 2 focuses on the interaction between Collaborative Innovation Networks (CINs) and KM, investigating how external collaborations affect internal KM processes. The study uncovers an unexpected negative relationship between CINs and KM, suggesting that external collaborations may complicate the integration of external knowledge within SMEs’ internal knowledge management systems. Together, these studies provide new insights into the complex dynamics of KM in technology-based SMEs. The findings underscore the importance of a holistic approach that integrates KM with external collaborations to enhance innovation. This research contributes to the literature by offering a fresh perspective on how internal and external knowledge flows interact, with significant implications for SME managers and policymakers seeking to optimize KM practices and external collaborations to drive innovation performance in resource-constrained environments.