Seeking perspectives of a dedicated paediatric dental Anomalies Clinic: a retrospective evaluation and satisfaction survey
摘要
The Paediatric Dental Department at Eastman Dental Hospital has a dedicated Anomalies Clinic that provides comprehensive care for children with dental developmental defects. The aim was to evaluate the strengths and challenges of this service. The objectives were to analyse the case-mix, patient experience, and staff experience.
MethodsStakeholder questionnaires were distributed to patients, parents/guardians, clinicians and assistants in 2022 and repeated in 2024. A retrospective analysis of patient notes was carried out for all clinics in July 2024.
ResultsSatisfaction and gratitude for the dedicated clinic was high amongst patients and parents/guardians. Staff enjoyed the opportunities for learning and managing complex patients and the interesting casemix. Suggestions focused upon improving waiting times, preventing overrunning and improving patient knowledge.
Of the 68 patients seen in July 2024, the average age was 12.2 years; 53% of patients lived outside of London boroughs (n = 36) with an average return mileage attending from outside of London was 90 miles. Most patients were concerned about their teeth, particularly the colour.
ConclusionPatients travel long distances to attend this sub-specialised service, which benefits both patients and staff in training roles. There is scope for improvements in shared care to improve the patient experience and reduce travel.