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<p>Many Indian states are beginning to transition their erstwhile fragmented social protection benefit delivery systems into digital ecosystems, referred to here as social protection digital public infrastructures (SP-DPIs). These systems promise efficiency and scale, but also introduce myriad risks for the average Indian beneficiary of social protection. To mitigate these risks, SP-DPIs should be constructed based on the proposed guiding principle of citizen centricity. This paper provides a conceptual framework for citizen-centricity, breaking it down into system-level design features. It provides case studies of three SP-DPIs in the Indian context, and surfaces crucial learnings about their design.</p>

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Reflecting on the ‘citizen centricity’ of social protection DPIs: three case studies

  • 期刊论文

  • 发表日期：

    2026年7月21日

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  • Beni Chugh,
  • Aishwarya Narayan

摘要

Many Indian states are beginning to transition their erstwhile fragmented social protection benefit delivery systems into digital ecosystems, referred to here as social protection digital public infrastructures (SP-DPIs). These systems promise efficiency and scale, but also introduce myriad risks for the average Indian beneficiary of social protection. To mitigate these risks, SP-DPIs should be constructed based on the proposed guiding principle of citizen centricity. This paper provides a conceptual framework for citizen-centricity, breaking it down into system-level design features. It provides case studies of three SP-DPIs in the Indian context, and surfaces crucial learnings about their design.