Scholarlink

<p>This study investigates the relationships among digital transformation (DT), organizational culture (OC), technological advancement (TA), and flexibility in public services (FPS) within the context of Cambodia’s public sector. Drawing on a sample of 287 public employees, this study utilized a rigorous combination of partial least squares-structural equation modeling (PLS-SEM) and necessary condition analysis (NCA) to examine the direct and indirect effects of DT, OC, and TA on FPS. The results revealed that DT, OC, and TA significantly enhanced flexibility in public services, with OC as a critical mediator. Additionally, this study identifies specific quantitative thresholds for DT, OC, and TA that are necessary to achieve varying levels of FPS, providing novel benchmarks for public sector adaptability. These findings underscore the need for technological investment and cultural transformation in the public sector to guide policymakers in critical areas of improvement. This study adds value by integrating cultural and technological factors to present a holistic approach to digital transformation in the public sector.</p>

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

Digital Transformation, Organizational Culture, and Public Sector Flexibility in Emerging Economies: Insights from NCA and PLS-SEM Analysis

  • 期刊论文

  • 发表日期：

    2025年6月6日

查看全文
  • Bora Ly

摘要

This study investigates the relationships among digital transformation (DT), organizational culture (OC), technological advancement (TA), and flexibility in public services (FPS) within the context of Cambodia’s public sector. Drawing on a sample of 287 public employees, this study utilized a rigorous combination of partial least squares-structural equation modeling (PLS-SEM) and necessary condition analysis (NCA) to examine the direct and indirect effects of DT, OC, and TA on FPS. The results revealed that DT, OC, and TA significantly enhanced flexibility in public services, with OC as a critical mediator. Additionally, this study identifies specific quantitative thresholds for DT, OC, and TA that are necessary to achieve varying levels of FPS, providing novel benchmarks for public sector adaptability. These findings underscore the need for technological investment and cultural transformation in the public sector to guide policymakers in critical areas of improvement. This study adds value by integrating cultural and technological factors to present a holistic approach to digital transformation in the public sector.