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<p>This study aims to clarify the mechanism by which organizational memory is enhanced through computerized recording and the facilitation of organizational members’ memory in organizations, asking how computer-based knowledge repositories, learning records, and human memory contribute to organizational memory in learning from failure. We conduct a statistical analysis of quantitative data collected over 2&#xa0;years through questionnaires administered to employees working in Japanese companies, to examine and generalize the model previously constructed through case studies. The findings reveal that computer-based knowledge repositories do not directly enhance organizational memory but rather enhance organizational memory by facilitating the act of recording. It further reveals that the use and recording of computer-based knowledge repositories and human memory are enhanced when they are of interest to organizational members. The significance of this study is that it deepens understanding of how to utilize computer-based knowledge repositories in organizations for organizational learning from failures, expected to prevent the recurrence of failures, and consequently, to improve organizational performance.</p>

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How Computer-Based Knowledge Repositories Enhance Organizational Memory: An Attempt to Generalize a Failure Organizational Learning Model Based on Two Anonymous Surveys

  • 期刊论文

  • 发表日期：

    2026年3月5日

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  • Sanetake Nagayoshi,
  • Jun Nakamura

摘要

This study aims to clarify the mechanism by which organizational memory is enhanced through computerized recording and the facilitation of organizational members’ memory in organizations, asking how computer-based knowledge repositories, learning records, and human memory contribute to organizational memory in learning from failure. We conduct a statistical analysis of quantitative data collected over 2 years through questionnaires administered to employees working in Japanese companies, to examine and generalize the model previously constructed through case studies. The findings reveal that computer-based knowledge repositories do not directly enhance organizational memory but rather enhance organizational memory by facilitating the act of recording. It further reveals that the use and recording of computer-based knowledge repositories and human memory are enhanced when they are of interest to organizational members. The significance of this study is that it deepens understanding of how to utilize computer-based knowledge repositories in organizations for organizational learning from failures, expected to prevent the recurrence of failures, and consequently, to improve organizational performance.