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Background <p>Elective orthopaedic clinics are getting busier and waiting lists for these appointments are getting longer. In order to address this issue, a nation’s health service needs to find novel methods to achieve more clinic appointments with the limited resources available.</p> Objective <p>This study was performed to evaluate whether patients who underwent elective joint injections can be appropriately assessed and managed via telephone consultation rather than traditional face-to-face review.</p> Methods <p>Patients who underwent elective joint injections in Tallaght University Hospital were followed up with a telephone consultation rather than a face-to-face consultation. Outcomes of the telephone consultation were recorded.</p> Results <p>52 patients were called by the telephone clinic following their elective joint injections. Results; 9 patients uncontactable (3 were contacted at a later telephone clinic, resulting in a total of 55 calls to date), 15 patients booked for face to face OPD, 17 patients to be followed up with another telephone consultation, 3 patients discharged, 9 patients booked for another injection, 2 patients had preexisting face to face appointments.</p> Conclusions <p>Telephone clinics for patients who underwent elective joint injection are satisfactory in the majority of cases compared to face-to-face clinic appointments, with only 32.5% of patients (17/52) to date being booked for a face to face appointment as a result of their telephone consultation.</p>

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Telephone follow-up clinics can lead to a reduction in cost and waiting list times without impacting patient care in elective joint injection patients

  • 期刊论文

  • 发表日期：

    2025年12月6日

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  • Rory Owens,
  • Sahil Shet,
  • David Keohane,
  • Niall McGoldrick,
  • John Quinlan

摘要

Background

Elective orthopaedic clinics are getting busier and waiting lists for these appointments are getting longer. In order to address this issue, a nation’s health service needs to find novel methods to achieve more clinic appointments with the limited resources available.

Objective

This study was performed to evaluate whether patients who underwent elective joint injections can be appropriately assessed and managed via telephone consultation rather than traditional face-to-face review.

Methods

Patients who underwent elective joint injections in Tallaght University Hospital were followed up with a telephone consultation rather than a face-to-face consultation. Outcomes of the telephone consultation were recorded.

Results

52 patients were called by the telephone clinic following their elective joint injections. Results; 9 patients uncontactable (3 were contacted at a later telephone clinic, resulting in a total of 55 calls to date), 15 patients booked for face to face OPD, 17 patients to be followed up with another telephone consultation, 3 patients discharged, 9 patients booked for another injection, 2 patients had preexisting face to face appointments.

Conclusions

Telephone clinics for patients who underwent elective joint injection are satisfactory in the majority of cases compared to face-to-face clinic appointments, with only 32.5% of patients (17/52) to date being booked for a face to face appointment as a result of their telephone consultation.