Scholarlink

<p>While leader humility is increasingly seen as essential in service contexts, its impact on employee communication remains nuanced. Guided by social exchange theory, this time-lagged field study examines how leader humility shapes constructive voice and cooperative silence through perceived inclusion, and how these effects vary with employees’‘ positive reciprocity beliefs. Survey data from 189 supervisor–employee dyads in Taiwan show that leader humility fosters inclusion, which in turn promotes voice and reinforces silence. These indirect effects are amplified among employees with strong reciprocity beliefs, revealing the dual nature of humble leadership in influencing employee communication dynamics.</p>

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

The service side of humility: exploring the dual effects of leader humility on employee cooperation in hospitality settings

  • 期刊论文

  • 发表日期：

    2026年3月13日

查看全文
  • Somayeh Bahmannia,
  • Darren KB. Darren,
  • Kevin B. Lowe

摘要

While leader humility is increasingly seen as essential in service contexts, its impact on employee communication remains nuanced. Guided by social exchange theory, this time-lagged field study examines how leader humility shapes constructive voice and cooperative silence through perceived inclusion, and how these effects vary with employees’‘ positive reciprocity beliefs. Survey data from 189 supervisor–employee dyads in Taiwan show that leader humility fosters inclusion, which in turn promotes voice and reinforces silence. These indirect effects are amplified among employees with strong reciprocity beliefs, revealing the dual nature of humble leadership in influencing employee communication dynamics.