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<p>Professionalisation and digitalisation have become ubiquitous concepts for overcoming all kinds of social challenges. This article examines the relation between these two processes in the case of the Austrian police emergency service. Based on a&#xa0;practice form analysis of mass media discourse, the implementation of a&#xa0;computer-aided dispatch system and the practices in emergency control rooms, we trace conflicts of competence regarding the digital mediatisation. The article shows how media technology and professional competences are mutually reconfigured in this process. In this context, the concept of de/professionalisation refers to the simultaneity of heterogeneous professional demands and requirements. Based on the empirical findings, a&#xa0;grounded theoretical model is developed, which can be applied beyond the case to capture the interactions and contested nature of professionalisation and digital mediatisation.</p>

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De/Professionalisierung und Kompetenzkonflikte in Digitalisierungsprozessen: Der Fall des Polizeinotrufs

  • 期刊论文

  • 发表日期：

    2025年1月27日

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  • Philipp Knopp,
  • Michaela Pfadenhauer

摘要

Professionalisation and digitalisation have become ubiquitous concepts for overcoming all kinds of social challenges. This article examines the relation between these two processes in the case of the Austrian police emergency service. Based on a practice form analysis of mass media discourse, the implementation of a computer-aided dispatch system and the practices in emergency control rooms, we trace conflicts of competence regarding the digital mediatisation. The article shows how media technology and professional competences are mutually reconfigured in this process. In this context, the concept of de/professionalisation refers to the simultaneity of heterogeneous professional demands and requirements. Based on the empirical findings, a grounded theoretical model is developed, which can be applied beyond the case to capture the interactions and contested nature of professionalisation and digital mediatisation.