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<p>Based on a&#xa0;case study from a&#xa0;service company conducted within a&#xa0;research project on the digital transformation of work, this article reconstructs the field-specific challenges associated with digitalization—understood as a&#xa0;technology-driven cultural transformation—and the related patterns of coping and defence. The analysis reveals a&#xa0;partial detachment of organizational transformation from substantive goals, accompanied by a&#xa0;modular fragmentation of work processes and a&#xa0;shift in focus from work content to digitally-agilized work practices—with contradictory implications for both organizations and subjects.</p>

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Organisationale Dynamiken und Subjektivität im Kontext des digitalen Wandels der Arbeit – eine sozialpsychologische Fallstudie am Beispiel eines Dienstleistungsunternehmens

  • 期刊论文

  • 发表日期：

    2025年9月23日

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  • Franziska Elfers,
  • Mardeni Simoni

摘要

Based on a case study from a service company conducted within a research project on the digital transformation of work, this article reconstructs the field-specific challenges associated with digitalization—understood as a technology-driven cultural transformation—and the related patterns of coping and defence. The analysis reveals a partial detachment of organizational transformation from substantive goals, accompanied by a modular fragmentation of work processes and a shift in focus from work content to digitally-agilized work practices—with contradictory implications for both organizations and subjects.