<p>This paper explores the relationship between affective experience and self-narration in the workplace. More specifically, it argues that certain forms of “emotional labour” can impact on self-narratives in ways that can be detrimental to the ability to nurture and uphold one’s identity. I start by providing an outline of the relationship between affective experience and self-narration, suggesting that the interplay of these phenomena is central to self-constitution. I then move to look at some research concerning the role and use of emotions in the neoliberal workplace, arguing that emotional labour is scaffolded by specific narrative practices. I proceed to show that, through the impact they can have on the patterns of emotions we experience, workplaces can alter the architecture of our affective life and evaluative outlook on the world, leading to narrative transformations that have a bearing on self-identity. I conclude by illustrating and expanding this account through an exploration of the phenomenology of “burnout”.</p>

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When Feelings Do the Job: Emotional Labour and Self-Narration in the Workplace

  • Anna Bortolan

摘要

This paper explores the relationship between affective experience and self-narration in the workplace. More specifically, it argues that certain forms of “emotional labour” can impact on self-narratives in ways that can be detrimental to the ability to nurture and uphold one’s identity. I start by providing an outline of the relationship between affective experience and self-narration, suggesting that the interplay of these phenomena is central to self-constitution. I then move to look at some research concerning the role and use of emotions in the neoliberal workplace, arguing that emotional labour is scaffolded by specific narrative practices. I proceed to show that, through the impact they can have on the patterns of emotions we experience, workplaces can alter the architecture of our affective life and evaluative outlook on the world, leading to narrative transformations that have a bearing on self-identity. I conclude by illustrating and expanding this account through an exploration of the phenomenology of “burnout”.