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<p>This research investigates the detrimental impact of social loafing on employee job satisfaction within the Turkish tourism industry, while specifically focusing on the mitigating influence of perceived organizational support (POS). Employing a quantitative relational survey design, data were gathered from 393 lower and mid-level employees across various hospitality sub-sectors. The analysis, conducted through structural equation modeling and hierarchical regression, reveals that social loafing significantly undermines job satisfaction (β = − 0.449; <i>p</i> &lt; 0.001). Conversely, the findings identify POS as a critical protective resource; high levels of perceived support not only enhance satisfaction directly but also serve as a buffer that substantially weakens the negative association between loafing behaviors and employee attitudes (β = 0.587; <i>p</i> &lt; 0.001). These results suggest that in high-pressure service environments, fostering a supportive organizational climate is a strategic necessity. The study concludes that hospitality managers should implement transparent performance systems and belonging-centered HR policies to sustain workforce motivation and minimize the costs associated with social loafing.</p>

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The moderating role of perceived organizational support on the social loafing-job satisfaction link: evidence from tourism industry

  • 期刊论文

  • 发表日期：

    2026年2月27日

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  • Mevlüt Üzülmez,
  • Murat Sucu,
  • Erkam Emin Ayvaz,
  • Didem Erşen

摘要

This research investigates the detrimental impact of social loafing on employee job satisfaction within the Turkish tourism industry, while specifically focusing on the mitigating influence of perceived organizational support (POS). Employing a quantitative relational survey design, data were gathered from 393 lower and mid-level employees across various hospitality sub-sectors. The analysis, conducted through structural equation modeling and hierarchical regression, reveals that social loafing significantly undermines job satisfaction (β = − 0.449; p < 0.001). Conversely, the findings identify POS as a critical protective resource; high levels of perceived support not only enhance satisfaction directly but also serve as a buffer that substantially weakens the negative association between loafing behaviors and employee attitudes (β = 0.587; p < 0.001). These results suggest that in high-pressure service environments, fostering a supportive organizational climate is a strategic necessity. The study concludes that hospitality managers should implement transparent performance systems and belonging-centered HR policies to sustain workforce motivation and minimize the costs associated with social loafing.