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<p>This study explores how legal mandates shape performance measurement in local government, comparing Kansas City, Missouri, and Sacramento, California. While many cities adopt discretionary performance systems, Kansas City enacted a city-wide ordinance requiring performance data use, citizen input, and integration with budgeting and planning. Using a comparative case design and publicly reported satisfaction metrics, the study isolates ordinance effects from broader service trends. Findings suggest Kansas City achieved targeted improvements following ordinance adoption, while Sacramento’s service outcomes vary without a legal mandate, highlighting the role of law-driven accountability and data-driven governance.</p>

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Mandated Metrics and Managerial Discretion: A Tale of Two Cities—Kansas City and Sacramento’s Approaches to Performance Measurement

  • 期刊论文

  • 发表日期：

    2026年7月7日

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  • Ismail Soujaa,
  • Jie Tao

摘要

This study explores how legal mandates shape performance measurement in local government, comparing Kansas City, Missouri, and Sacramento, California. While many cities adopt discretionary performance systems, Kansas City enacted a city-wide ordinance requiring performance data use, citizen input, and integration with budgeting and planning. Using a comparative case design and publicly reported satisfaction metrics, the study isolates ordinance effects from broader service trends. Findings suggest Kansas City achieved targeted improvements following ordinance adoption, while Sacramento’s service outcomes vary without a legal mandate, highlighting the role of law-driven accountability and data-driven governance.