Investigating Deceptive Impression Management in Behavioral Description Interviews Through a Cognitive Load Perspective
摘要
Interviewees’ use of deceptive impression management (IM) poses problems for organizations, but efforts to penalize deceptive IM have been largely unsuccessful. Drawing upon interdisciplinary research on deception, we investigated deceptive IM in behavioral description interviews using cognitive load theory. Specifically, we tested the effectiveness of cognitive load interventions (i.e., reverse-recall and secondary task) using interview outcomes rated by interviewers or evaluators. In study 1, undergraduate participants (N = 238) underwent a mock videoconference interview testing two cognitive load interventions (i.e., reverse-recall and secondary task), and participants were also instructed to use deceptive IM or to be honest. In study 2, participants from an online panel (N = 203) underwent an asynchronous video interview that tested three variants of the reverse-recall cognitive load intervention, and participants could freely use deceptive IM. Overall, deceptive IM was positively associated with perceived cognitive load (with causal evidence in study 1). However, cognitive load interventions had limited effectiveness in making deceptive IM more visible. Specifically, the reverse-recall intervention influenced CBCA scores when applied to either the first half of the interview or every other interview question in study 2. Additionally, cognitive load interventions did not decrease deceptive IM use in study 2. In conclusion, the present evidence suggests that cognitive load interventions show limited promise for addressing deceptive IM in interviews.