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<p>This paper explores the critical role of trust in logistics collaboration within the context of the Physical Internet (PI). As logistics concepts evolve towards greater cooperation and integration, establishing trust becomes a fundamental challenge that obstructs information sharing and operational efficiency. This paper aims to: 1) provide a comprehensive overview of trust development in the context of PI in the industry, 2) propose a two-stage trust-building framework with selected factors for PI’s context, and 3) suggest the necessary actions to be undertaken. We review existing literature on trust, highlighting its importance in promoting collaboration among stakeholders and the innovative mechanisms that can be implemented to build trust in logistics systems. Furthermore, we define trust in logistics settings, assess logistics companies’ perceptions of PI across various roles through a survey, and identify necessary initiatives to enhance PI and automated data-sharing in the future. Our findings confirm the distinction between initial trust and developing trust, the reinforcing effects of collaboration on trust building, and the varying understanding of PI and automated data sharing in the industry nowadays. We also emphasise the importance of an interconnected, data-driven logistics framework and propose avenues for future research and practical application toward achieving substantial trust in logistics operations.</p>

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Fostering trust in logistics collaboration: a physical internet perspective

  • 期刊论文

  • 发表日期：

    2026年6月29日

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  • Shiqi Sun,
  • Philippe Michiels,
  • Dries Van Bever,
  • Cathy Macharis,
  • Koen Mommens

摘要

This paper explores the critical role of trust in logistics collaboration within the context of the Physical Internet (PI). As logistics concepts evolve towards greater cooperation and integration, establishing trust becomes a fundamental challenge that obstructs information sharing and operational efficiency. This paper aims to: 1) provide a comprehensive overview of trust development in the context of PI in the industry, 2) propose a two-stage trust-building framework with selected factors for PI’s context, and 3) suggest the necessary actions to be undertaken. We review existing literature on trust, highlighting its importance in promoting collaboration among stakeholders and the innovative mechanisms that can be implemented to build trust in logistics systems. Furthermore, we define trust in logistics settings, assess logistics companies’ perceptions of PI across various roles through a survey, and identify necessary initiatives to enhance PI and automated data-sharing in the future. Our findings confirm the distinction between initial trust and developing trust, the reinforcing effects of collaboration on trust building, and the varying understanding of PI and automated data sharing in the industry nowadays. We also emphasise the importance of an interconnected, data-driven logistics framework and propose avenues for future research and practical application toward achieving substantial trust in logistics operations.