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<p>Creative problem-solving (CPS) is important for most organizations. A variety of creative systems have been facilitating this phenomenon; however, generative AI (GenAI) is revolutionizing this space tremendously. As these systems are significantly different from the traditional systems, it becomes crucial to examine this evolution, but the existing Information Systems (IS) literature lacks a sociotechnical theory on human-IS collaboration for CPS that can be used to support such research. To address this gap, this conceptual study develops a human-IS CPS framework grounded in the dynamism of human-system interaction. It uses Rhode’s 4P model to structure the framework and the theoretical lens of ‘agency’ to differentiate the fundamental nature of creative systems. Further, by applying this framework to the context of GenAI, this study provides interesting insights into how various aspects of the CPS phenomenon are being influenced. Apart from serving as a theoretical foundation for future research on collaborative CPS, it can also help practitioners in mapping and improving the CPS process.</p>

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A(I)gents of Change? A Human-IS Collaboration Framework for Understanding the Evolving Phenomenon of Creative Problem-Solving

  • 期刊论文

  • 发表日期：

    2026年4月23日

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  • Divya Dwivedi,
  • Shankhadeep Banerjee,
  • Rahul De’

摘要

Creative problem-solving (CPS) is important for most organizations. A variety of creative systems have been facilitating this phenomenon; however, generative AI (GenAI) is revolutionizing this space tremendously. As these systems are significantly different from the traditional systems, it becomes crucial to examine this evolution, but the existing Information Systems (IS) literature lacks a sociotechnical theory on human-IS collaboration for CPS that can be used to support such research. To address this gap, this conceptual study develops a human-IS CPS framework grounded in the dynamism of human-system interaction. It uses Rhode’s 4P model to structure the framework and the theoretical lens of ‘agency’ to differentiate the fundamental nature of creative systems. Further, by applying this framework to the context of GenAI, this study provides interesting insights into how various aspects of the CPS phenomenon are being influenced. Apart from serving as a theoretical foundation for future research on collaborative CPS, it can also help practitioners in mapping and improving the CPS process.