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<p>Although extensive research has established the beneficial effects of safety climate on both safety behavior and job satisfaction, limited attention has been paid to how organizational silence may alter these relationships, particularly in collectivist, high power-distance work cultures. Using cross-sectional survey data from 455 employees in South Korea’s service industry, this study examines whether organizational silence moderates the influence of safety climate on safety behavior and job satisfaction. Results from hierarchical moderated regression analyses confirm that safety climate is positively associated with both safety behavior and job satisfaction. However, these relationships are significantly weakened when organizational silence is high. These findings suggest that even a robust safety climate may fail to produce optimal outcomes in the culture where organizational silence prevails. By integrating socio-cultural and communicative dynamics of safety, this study extends safety climate research and offers practical insights for fostering open communication within service-sector organizations.</p>

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The Moderating Role of Organizational Silence in the Relationship between Safety Climate, Safety Behavior, and Job Satisfaction in South Korea’s Service Industry

  • 期刊论文

  • 发表日期：

    2026年2月11日

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  • Jehoon Jeon,
  • Mihyun Kang,
  • Nahyun Oh,
  • Dongearn Park

摘要

Although extensive research has established the beneficial effects of safety climate on both safety behavior and job satisfaction, limited attention has been paid to how organizational silence may alter these relationships, particularly in collectivist, high power-distance work cultures. Using cross-sectional survey data from 455 employees in South Korea’s service industry, this study examines whether organizational silence moderates the influence of safety climate on safety behavior and job satisfaction. Results from hierarchical moderated regression analyses confirm that safety climate is positively associated with both safety behavior and job satisfaction. However, these relationships are significantly weakened when organizational silence is high. These findings suggest that even a robust safety climate may fail to produce optimal outcomes in the culture where organizational silence prevails. By integrating socio-cultural and communicative dynamics of safety, this study extends safety climate research and offers practical insights for fostering open communication within service-sector organizations.