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<p>Although uncivil behaviors are rising across organizations and previous studies have associated workplace and personal characteristics with uncivil behavior, a study on the interactive effect of workplace incivility and ineffectual silence on turnover intention through the boundaries has yet to be ascertained. Therefore, this research explores the association of workplace incivility and ineffectual silence with turnover intention via rationalized knowledge hiding and regulation of emotion by applying conservation of resources and social exchange theories. The study adopted a time lag (time I and II), gathering responses (<i>n</i> = 504) from IT (information technology) professionals working for Indian IT firms in various capacities. The partial least squares - structural equational modeling algorithm investigates reliability, validity, and hypotheses. As per results, workplace incivility, rationalized knowledge hiding, and ineffectual silence significantly exacerbate turnover intention, while regulation of emotion decreases the negative impact of workplace incivility and helps minimize ineffectual silence. Consequently, the study helps <b>o</b>rganizations take measures to alleviate the prevalence of uncivil behaviors and prevent concealing information/knowledge behavior as well as the desire to quit the firm. Firms and individuals ought to promote and adopt the regulation of emotion that promotes positive conduct and protects individuals from abuse or mistreatment. The study adds substantial value to the existing literature through the relationship between workplace incivility, silence, and intention to leave.</p>

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Unveiling Turnover Intention: The Influence of Uncivil Behavior, Ineffectual Silence, and Rationalized Knowledge Hiding

  • 期刊论文

  • 发表日期：

    2025年2月6日

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  • Balakrishna Ballekura,
  • Manoraj N.,
  • V. Lavanya

摘要

Although uncivil behaviors are rising across organizations and previous studies have associated workplace and personal characteristics with uncivil behavior, a study on the interactive effect of workplace incivility and ineffectual silence on turnover intention through the boundaries has yet to be ascertained. Therefore, this research explores the association of workplace incivility and ineffectual silence with turnover intention via rationalized knowledge hiding and regulation of emotion by applying conservation of resources and social exchange theories. The study adopted a time lag (time I and II), gathering responses (n = 504) from IT (information technology) professionals working for Indian IT firms in various capacities. The partial least squares - structural equational modeling algorithm investigates reliability, validity, and hypotheses. As per results, workplace incivility, rationalized knowledge hiding, and ineffectual silence significantly exacerbate turnover intention, while regulation of emotion decreases the negative impact of workplace incivility and helps minimize ineffectual silence. Consequently, the study helps organizations take measures to alleviate the prevalence of uncivil behaviors and prevent concealing information/knowledge behavior as well as the desire to quit the firm. Firms and individuals ought to promote and adopt the regulation of emotion that promotes positive conduct and protects individuals from abuse or mistreatment. The study adds substantial value to the existing literature through the relationship between workplace incivility, silence, and intention to leave.